OBJECTIVE:

EXPERIENCE:

8/2013 - Present

Industry: Telecommunications Services

Provisioning Manager

Manage the provisioning for all Voice and Access services including TDM and SIPSupport Sr Management and staff on company products and servicesMaintain and support the telecommunications needs of wholesale customers.Design and implement with our customers, network facilities orders with various carriers.Monitor and implement customer capacity requirements and perform interoperability testing

2/2013 - 8/2013

Industry: Telecommunications Services

Voice Project Manager

Manage customers from sales handoff, to the implementation process up to first month billingCreate and maintain customer communication, technical documents, customer configurations and scope of workExecute orders against project plans and delivery commitments

11/2010 - 2/2013

Industry: Telecommunications Services

Voice Operations and MACD Specialist

Responsible for all Legacy Voice orders as well as New MegaPath Voice MACD requestsProvide support and act as SME for MegaPath Legacy Voice, Voice MACD, and DSLN facilities Work escalations on pending orders and accounts from Sales, CSM, and PM teamsMember of VOIP Escalations and Service/Installation Survey teams for Legacy MegaPathApprove and process all Voip SLA credit requests along with investing FCC complaints

1/2009 - 11/2010

Industry: Telecommunications Services

Provisioning Supervisor

Responsible for interviewing, hiring, and training new employeesResponsible for resolving pre installation escalations and issues

3/2008 - 12/2008

Industry: Telecommunications Services

Voice and Access Project Manager for Provisioning

Responsible for developing and documenting the processes and procedures for both Data and Voice Provisioner positions

6/2006 - 3/2008

Industry: Telecommunications Services

Senior Voice and Data Services Provisioner

Responsible for developing and documenting the processes and procedures for both Data and Voice Provisioner positions

5/2004 - 6/2006

Industry: Telecommunications Services

Voice and Access Provisioner

Provision voice/data orders and resolve ILEC issues to ensure installation time frames and quotas are metComplete the day to day customer order processing and provisioning activities

3/2002 - 10/2002

Industry: Telecommunications Services

Internet Analyst

Work as contractor for SBC/Southern New England Telephone at Internet call center in New Haven, CTPerformed testing, defect tracking, and follow-up based on changes made to the internet connection processesProvided support to SNET internet, SBC Yahoo internet, and DSL customers to troubleshoot issues Responsible for the deactivation of customer internet accounts due to non-payment or the breaking of SBC/SNET internet policiesResponsible for collecting payment from customers who are billing internet service on credit cards

3/2000 - 10/2001

Industry: Telecommunications Services

Switched Services Provisioner

Responsible for thoroughly reviewing switched services for completeness of order package, credit approval, verifying booking amount, contracts, line information, rates, commissions, reconciling provisioning reports, and coordinating sales promotions.Daily customer contact required through order verification, resolution of pic freezes through 3-way calls with LECs, Toll Free Port Rejects, and other/current carrier delays.Responsible for national training of sales reps on services, procedures, and paperwork.

3/1998 - 3/2000

Industry: Telecommunications Services

Least Cost Routing Analyst

Responsible for the programming, implementation, and maintenance of Executone's 'Least Cost Routing' software package for new and existing customers.Reworked software programming to reflect carrier changes, additions of specialized services, and other modifications to help customers keep telecommunications costs as low as possible.In charge of area code changes for existing LCR customers throughout the U.S. and Canada.Trained new employees on position duties, responsibilities, and customer service issues.

6/1997 - 3/1998

Industry: Telecommunications Services

Account Development Manager

Sold MCI products and services to Middle Market Businesses throughout Connecticut.Actively persued prospective clients, through telemarketing and door to door prospecting.

EDUCATION:

5/1997

Bachelor's Degree

In 1997, I received a Bachelor of Science degree in Business Administration, Personnel/Labor Relations from Marist College

CERTIFICATION:

6/2010

2/2010

1/2010

9/2008

8/1997

In 1997 while working for networkMCI Telecommunications, I graduated from the companies intensive sales, product and industry training at MCI University.

SKILLS:

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LANGUAGES:

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HONORS & AWARDS:

Voice Operations Employee of the Month 2010